About Us
Capitol Bridge was founded in 2012 with one goal in mind: to provide robust, reliable, and effective solutions that meet the operational needs of our federal and state government clients. We have demonstrated an ability to deliver high-quality and lasting results.
Capitol Bridge is based in Arlington, Virginia with offices in Pittsford, New York; Columbia, South Carolina; and Isabela, Puerto Rico. We provide both nationwide and strategic, locally focused services including customer service operations, government process optimization, and independent clinical review services.
Capitol Bridge maintains a panel of specialized medical, legal, and business process professionals who provide knowledge across a range of subject areas and jurisdictions.
Our Approach
Customer Experience Optimization
At Capitol Bridge, we work with clients to provide top-notch customer and beneficiary experiences that align with each program’s goals. We know customer service is more than applying a machine learning algorithm, so we offer:
- Dedicated customer service agents. Our high staff retention rates help ensure that our agents are consistently well-trained, skilled, and committed to their roles.
- Processes that improve customer satisfaction instead of simply reducing call-handling times.
- Access to leading AI technologies, including speech analytics, automated quality features, advanced data presentation and analytics, and virtual customer service options.
- Rapid implementation of new contact center services, with staff augmentation to prevent customer frustration in times of crisis.
Technology That Fits the Need
Today’s customer contact industry is undergoing a rapid evolution with the introduction of AI, machine learning, chatbots, virtual assistance, automated quality assurance, and smart outreach campaigns across industries.
As this occurs, contact center providers are struggling to balance cost-saving automation with customer preferences and satisfaction. The reality is customers still have mixed feelings about virtual interactions — this is especially true of customers seeking support for government services.
Capitol Bridge partners with leading providers of AI-fueled speech analytics, dynamic data presentation and analysis, automated quality control features, and virtual agents while staying true to our most important objective: finding the right technology for the client and the service.
Our Team
Our team is made up of a diverse group of professionals who are passionate about making a lasting impact in the health care and government industries. Learn more about our leadership team.
Who We Work With
Capitol Bridge is proud to serve a wide variety of federal and state government clients, including the Centers for Medicare & Medicaid Services, Department of Homeland Security, and numerous state agencies.
Federal and State Government Clients
Contract Vehicles
Capitol Bridge provides contracting services on projects that vary in size, scope, and level of complexity. Our contract vehicles include:
GSA Multiple Award Schedule (MAS) Category –
| 518210DC | Document Conversion and Digitization Services |
| 541211 | Auditing Services |
| 54151HEAL | Health Information Technology Services |
| 54151S | Information Technology Professional Services |
| 541611 | Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services |
| 611430 | Professional and Management Development Training |
Contract Number – 47QRAA22D002P
Join Our Team
Capitol Bridge strives to attract talented and creative problem solvers who have a passion for helping people. We foster a supportive learning environment that gives our employees the opportunity to hone their personal and professional skills.