Quality management systems are only effective If they result in measurable results and accountability. Capitol Bridge’s CAPA system is a cloud-based, fully managed system for managing process improvement efforts, corrective actions, and tracking these actions from inception to post-implementation. CAPA offers workflows tailored to the many roles involved in review / production processes, such as operational employees, management, and quality control. Visibility into QA / CQI efforts is achieved through dynamic dashboards and customizable reports that are also configurable with role-based permissions and defaults.
The Capitol Bridge Case Tracking System is a robust, workflow-driven case management system built to streamline and improve case review processes through the reduction of manual steps, standardize process execution, and integrate quality management directly into case management activities. This system is highly extensible and can be easily integrated with existing systems and data stores to allow for advanced automation options. The Case Tracking System is a fully managed, cloud-based SaaS solution secured with industry standard security standards and controls, and is housed entirely in FedRAMP approved environments, allowing for simplified adoption for federal government customers. The Capitol Bridge Case Tracking System provides role-based security and workflows, ensuring that employees with access to the CTS are only granted access to information and work processes relevant to the scope of their work. As a cloud-based system accessible from anywhere, teams of employees across different roles can access the system from any location with a computer or mobile device, granting considerable flexibility to staffing and resource allocation.