What We Do
Subject Matter Expertise
At Capitol Bridge, our subject matter experts provide insight and assistance in three key areas:
We provide support for the Centers for Medicare & Medicaid Services and state Medicaid offices, including support for elderly, blind, and disabled beneficiaries at risk of losing coverage. Our specialties include:
- Direct Outreach
- Contact Center Services
- Eligibility Support
- Business Process and Staff Augmentation
- Independent Medical Review Processes
- Claims Appeals
- Dispute Resolution
Capitol Bridge provides support for application backlog reduction, expert adjudication, and customer service for state unemployment insurance.
During the unprecedented COVID-19 pandemic surge in unemployment applications, we provided responsive and rapid assistance with Pandemic Unemployment Assistance applications and appeals and significantly reduced backlogs for state clients. Our successes led to requests for similar assistance with Disaster Unemployment Assistance in the wake of natural disasters.
Capitol Bridge provides both federal and state support for disability evaluation processes. We combine business process expertise and affiliated clinical resources to offer a full range of disability evaluation services, including:
- Medicaid Applicant Support
- Medical Documentation Collection and Review
- Disability Evaluation Business Process Streamlining
- Support With the Social Security Administration’s Five-Step Process
- Board-Certified Physician Review and Sign-Off
- Appeals Hearing Preparation
- Expert Testimony
- Referrals and Consultative Examinations
Business Process Services
Capitol Bridge provides customized services designed to increase the flexibility, resiliency, and cost-efficiency of business processes for local, state, and federal agencies. Our business process services include:
We rapidly implement, dramatically scale, and flexibly innovate contact center operations based on unique, government client needs—all while maintaining an unwavering focus on quality. We prove this commitment through high rates of staff retention and customer satisfaction.
Capitol Bridge is technology agnostic — we offer unbiased insights, recommendations, and implementation services for applications and tools, including AI augmentation, that fit a client’s needs and budget.
We streamline accurate claims adjudication, particularly for unemployment insurance and appeals, medical appeals, and workers’ compensation reviews.
Capitol Bridge approaches program management with a standards-based methodology that produces repeatable, reliable, and predictable results. We focus on process and operations implementations, transitions, and backlog reduction management.
Government benefits processes are complex and can be challenging to navigate. Capitol Bridge offers consumer and beneficiary eligibility counseling and direct customer support for document collection and application completion. We also offer administrative support and process improvement for agencies that provide benefits.
Capitol Bridge recruits, trains, and employs experienced contact center staff and individuals with specialized skills, including legal and medical expertise, for government agency support roles. We help agencies rapidly staff up for emergency services.
Clinical Services
Capitol Bridge offers an extensive suite of services to support clinical operations.
Our team continuously recruits licensed nurses, physicians, psychologists, vocational experts, and board-certified specialists to fulfill client resource needs.
Capitol Bridge can provide independent medical exams for disability or service fitness evaluations.
Capitol Bridge offers objective, defensible, independent medical reviews for federal and state programs, including Medicare.
Capitol Bridge, and our SSA-experienced clinical partners, are ready to support independent state Medicaid disability processes, Medical Review Team (MRT) five-step SSA evaluations, and other disability processes such as military fitness or service disability evaluations.
We offer licensed physician sign-off on all determination services.
Capitol Bridge provides medical document review, expert witness services, and clinically defensible recommendations for medical and administrative disputes and appeals.
Join Our Team
Capitol Bridge strives to attract talented and creative problem solvers who have a passion for helping people. We foster a supportive learning environment that gives our employees the opportunity to hone their personal and professional skills